At The Cotswold Tailor, we pride ourselves on offering customer service that goes beyond. As the company has grown, we have made every effort to ensure that we haven't lost our core values, and customer satisfaction, is top of our list. If you are happy, we are happy, it's as simple as that.
Every effort is made to ensure that our luxury products are of the quality we and our customers have come to expect. If for any reason however, you are not fully satisfied please read our returns policy below.
At The Cotswold Tailor we want you to be fully happy with your purchase. As a company with its roots in tailoring, we appreciate sometimes it is difficult picking a size online.We offer a transparent returns policy, if the garment doesn't fit or if the garment is 'just not for you,' or if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn within our returns period.
If you believe an item is faulty, please contact The Cotswold Tailor customer service team at firstname.lastname@example.org
In the unlikely event, the item you received is not what you originally ordered please contact email@example.com. We will then advise you on how best to return the garment, we will of course be happy to cover the postage cost in such instances. .
From receipt of goods, you have 10 days to decide if you would like to exchange your garment for another size, colour or product. Orders that have been bought at a discounted rate or at a show are non refundable and can only be exchanged. You must make your own arrangements to return goods to us and you will be responsible for the cost of return. You must make The Cotswold Tailor aware of your return, either by phone or email within the 10 days, any returns after the initial 10 days will be at the discretion of The Cotswold Tailor, unless governed by legislation. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our head office.
Please return all goods to: -
The Cotswold Tailor
No 24 Church St,
Shipston On Stour
T. 01608 238008
On receipt of your goods we will inspect and process them within 7 working days, ensuring you receive satisfactory outcome asap.
The goods must be return in the manor they were sent out, the box must be of sufficient size, and the packaging of a sufficient condition to ensure no damage is caused to the item/s. A full refund will not be issued if a garment returns in a damaged condition due to the customers handling or manor in which the return is packaged; unless otherwise stated or due to a defect a refund will not be issued unless the garment is in a resalable condition.
With all returns please include a note with your name, address, daytime contact number and reference number (if applicable). Along with how you would like to proceed with your order. So you are kept informed and up to date, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been confirmed we will notify you by email.
Refunds will be credited to your original method of payment.
For an exchange all extra postage costs will be covered by you the consumer. You will be contacted for this payment upon receipt of goods from your original order.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
We regret that bespoke garments cannot be returned for refunds unless they are faulty in any way. If you would like further alterations done to your garment please contact one of our in-house tailoring team. Please note that any alterations needed after you have accepted the garment may incur extra alteration costs.